Last Updated: [28.04.2025]

Thank you for shopping at SmartTech World. We value your trust and aim to ensure you have a satisfactory shopping experience. Please read our Return, Refund, and Order Cancellation Policy carefully.

1. Order Cancellation Policy

  • Cancellation Timeframe:
    Orders can be canceled within 24 hours of placing the order, provided the order has not been shipped yet.

  • Cancellation After Shipment:
    Once an order has been shipped, it cannot be canceled. You may still request a return or refund under our Return & Refund Policy if eligible.

  • How to Cancel:
    To cancel your order, please contact our support team at[email protected] with your order number and reason for cancellation.

  • Refund for Canceled Orders:
    If your order is successfully canceled before shipping, a full refund will be processed back to your original payment method within 5–7 business days.

2. Return Policy

  • Eligibility for Returns:
    We accept returns only under the following conditions:

    • The product is damaged, defective, or not as described.

    • The request for return must be raised within 7 days of delivery.

  • Return Conditions:

    • The product must be unused, in its original packaging, and accompanied by proof of purchase (invoice or order ID).

    • Return shipping charges (if applicable) will be communicated at the time of return initiation.

  • How to Initiate a Return:
    Please contact our customer service at[email protected] with photos/videos of the product and details of the issue.

3. Refund Policy

  • Refund Process:
    After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds:
    If approved, your refund will be processed, and the amount will be credited automatically to your original method of payment within 5–7 business days.

  • Late or Missing Refunds:
    If you haven’t received a refund yet, please check your bank account again first. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

  • Partial Refunds (if applicable):
    Only partial refunds may be granted if the item shows signs of use, is missing parts, or is returned outside the eligible window.

4. Non-Returnable/Non-Refundable Items

  • Certain items are exempt from being returned or refunded, such as:

    • Downloadable software products

    • Gift cards

    • Personalized/customized items

5. Contact Us

If you have any questions about our Returns, Refunds, or Cancellation Policy, please contact us:

📧 Email: [email protected]