Frequently Asked Questions
1. What countries do you ship to?
We currently ship to the United States, United Kingdom, and Canada. We may expand to other countries in the future. For more details, please visit our Shipping Policy.
2. How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Estimated delivery times are:
- USA: 7–15 business days
- UK: 8–16 business days
- Canada: 10–18 business days
For real-time updates, you can track your order with the tracking number provided via email.
3. What payment methods do you accept?
We accept secure payments via PayPal, Payoneer, and 2Checkout. We also accept major credit and debit cards.
4. Can I change or cancel my order after placing it?
Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before completing the purchase. If you need assistance, please contact our support team at 📧 [email protected]
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this to track your order’s status directly on our Track Order page.
6. What is your return policy?
We accept returns within 14 days of delivery. For more information, please visit our Refund & Return Policy.
7. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are working on offering this option in the future.
8. Is my payment information secure?
Yes, we use industry-standard encryption and secure payment processors like PayPal and 2Checkout to ensure that your payment information is safe.
9. Can I exchange a product?
We only replace items if they are defective or damaged. If you need an exchange, please contact us at 📧 [email protected] with your order details.
10. How do I contact customer support?
You can reach our customer support team via email at 📧 [email protected]. We aim to respond to all inquiries within 24 hours.